Home | Q & A | Contact Us

Q & A

What is Points2U?

It's a unique program that rewards you for using your First Niagara MasterCard® credit card.

What makes Points2U different from "frequent flier" programs?

Unlike typical frequent flier programs, your points are good for absolutely anything. You can book either through your preferred travel agency, direct with travel providers, or on the Internet. Any airline… any hotel or resort…any train trip…any cruise line…any rental car…YOU NAME IT!

What if I don't want to travel?

You can redeem your points for merchandise and gift cards from the online catalog. If you need assistance, call our Points2U Service Center toll-free at 1-866-POINTS2U (1-866-764-6872) 24 hours a day, 7 days a week. There are also special "Bonus Rewards"!

How do I earn points?

You earn one point for every dollar spent on eligible credit card purchases. We keep track of all the points you've earned and provide you with a quarterly Points2U statement or monthly e-statement. You can choose to receive a monthly e-statement notification by email when your points are updated instead of a paper statement. Additional "Bonus" points can be earned when you enroll in the eStatement program through FNFG.com. Earn 1,000 bonus points when you sign up to receive monthly credit card eStatements and earn an additional 500 bonus points when you choose to receive a Points2U eStatement notification.

When can I redeem points?

You can redeem points any time and can redeem as few as 750 points.

How do I redeem points for travel?

Redeeming your points for travel is easy. Simply use our airline booking engine, redeem your points for a Travel Rebate Certificate to pay for all or part of your trip, or take advantage of one of our Travel Packages. If you need assistance, call our Points2U Service Center toll-free at 1-866-POINTS2U (1-866-764-6872) 24 hours a day, 7 days a week.

What if I already took a trip? Can I still get value from my points?

You can redeem your points online for a Travel Rebate Certificate or call the Points2U Service Center for assistance. Return the completed Travel Rebate Certificate along with your receipt(s) from travel, and we will issue your credit! For every 5,000 points you request to redeem for travel, you'll receive a $50.00 credit to your First Niagara credit card. It's that easy!

How do I redeem points for gifts?

Redeeming your Points2U points for merchandise and gift cards is just as easy. Simply compare the total points you've accumulated with the number needed for the item(s) you want. If you have enough points, go ahead and redeem. If you need assistance, call our Service Center toll-free at 1-866-POINTS2U. Our Rewards Specialist will take your order, and you will receive your item(s) within 2-4 weeks.

Can my Points2U points be combined with points earned on other programs?

Points may not be combined with, or transferred to, other reward programs.

Do Points2U points expire?

They're good for three (3) years from the year they're earned. So there's plenty of time (and ways) to use your points.

Are Points2U points transferable?

Points are not transferable.


My Account | Use Points | About the Program | Contact Us
© 2014 RewardsNOW, Inc. All rights reserved.