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Q & A

The following is a summary of the benefits and terms of the My Bank Rewards Program. See the My Bank Rewards Program Rules for full details.

What is My Bank Rewards?
It’s a unique program that rewards you for using your First United Bank and Trust My Bank VISA® Check Card or My Business Visa® Check Card.

What makes My Bank Rewards different from “frequent flier” programs?
Unlike typical frequent flier programs, your points are good for absolutely anything. You can book directly with our travel agency or on the Internet. Any airline ticket to any destination, on any airline, in any class of service, at any time... with no restrictions!

What if I don’t want to travel?
You can redeem your points for gifts and gift cards by visiting our online catalog; and watch your My Bank Rewards statements for special “Bonus Rewards.”

How do I earn points?
If you hold a My Bank Visa® Check Card or My Business Visa® Check Card, you will earn one point for every four dollars spent on eligible debit card purchases when signing for the purchase, and one point for every twenty dollars spent on eligible debit card purchases using a PIN to complete the transaction. We keep track of all the points you’ve earned and provide you with an annual My Bank Rewards statement and monthly e-statement.

Why is there a reduction of points?
If you returned purchased merchandise, the points are removed from your account which will result in a reduction of your points. In rare instances, it could actually give you a negative point balance. Points are also subtracted when you place a point redemption order.

When can I redeem points?
You can redeem points any time and can redeem as few as 750 points (depending on the reward type) or even as low as 1 point for some My Bank Rewards Sweepstakes.

How do I redeem for travel?
Redeeming your points for travel is easy. Simply use our airline booking engine, apply your points to pay for all or part of your trip, or take advantage of our Travel Packages. If you need assistance, call our Service Center toll-free at 1-877-NOW-REWARDS (1-877-669-7392) 24 hours a day, 7 days a week.

How do I redeem for gifts?
Redeeming your My Bank Rewards points for gifts and gift cards is just as easy. Simply compare the total points you’ve accumulated with the number needed for the item(s) you want, then go ahead and redeem. If you need assistance, call our Service Center toll free at 1-877-NOW-REWARDS (1-877-669-7392). Our reward specialist will take your order and you will receive your item(s) within 2-4 weeks.

Can my My Bank Rewards points be combined with points earned on other programs?
Points may not be combined with, or transferred to, any other reward program.

Do My Bank Rewards points expire?
Your My Bank Rewards points are good for three (3) years from the date in the month after they are credited to your account. So there’s plenty of time (and ways) to use your points.

Are My Bank Rewards points transferable?
Points are not transferable.

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