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Q & A

What is Rewards 4U?
Rewards 4U is a unique program that rewards you for using your Rock Valley Credit Union Visa® CheckCard.

PROGRAM RULES

How do I earn points?
You earn one point for every two dollars spent on eligible debit card purchases. We keep track of all of the points and combine them into your total points that you've earned. We will provide you with a monthly eRewards-statement that displays the totals. If you provide an email address when registering to view your account online, you will be sent a monthly notification by email when your points are updated.

Can my Rewards 4U points be combined with points earned on other programs?
Points may not be combined with, or transferred to, other reward programs.

Do Rewards 4U points expire?
They're good for three (3) years from the year they're earned. So there's plenty of time (and ways) to use your points.

Are Rewards 4U points transferable?
Points are not transferable.

Is there a limit to the number of points that I can earn?
The number of points you can earn in a calendar year is unlimited.

Can I combine points from all of the cards on my account?
Accounts with multiple RVFCU Visa® CheckCards issued will be combined into one Rewards 4U account. The welcome letter will be addressed in either joint member's name. Both RVFCU Visa® Check Cards will earn points. Points will be posted to the Rewards 4U account on a monthly basis.

REDEMPTIONS

When can I redeem points?
You can redeem points any time online. Check out the online catalog for a great selection of merchandise, gift cards and travel.

How do I redeem for travel?
Redeeming your points for travel is easy. Simply go online and use our airline booking engine, redeem your points to pay for all or part of your trip, or take advantage of our Travel Packages. If you need assistance, call our Service Center toll-free at 1-888-REWRD4U (1-888-739-7348) 24 hours a day, 7 days a week.

What makes Rewards 4U different from "frequent flier" programs?
Unlike typical frequent flier programs, your points are good for absolutely anything. You can book directly with our travel agency or on the Internet. Any airline ticket to any destination, on any airline, in any class of service, at any time... with no restrictions!

What if I don't want to travel?
You can redeem your points for merchandise and gift cards. If you need assistance, call our Rewards 4U Service Center toll-free at 1-888- REWRD4U (1-888-739-7348) 24 hours a day, 7 days a week.

How do I redeem for gifts?
Redeeming your Rewards 4U points for merchandise and gift cards is easy! Simply compare the total points you've accumulated with the number of points needed for the item(s) you want and redeem online. If you need assistance, call our Service Center toll free at 1-888-REWRD4U. Our reward specialist will take your order and you will receive your item(s) within 2-4 weeks.

Do I have to pay shipping and handling on merchandise I receive?
No, you will not be charged for shipping and handling for merchandise you receive. Visit the Program Rules for details.


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